Inbound BPO Campaigns in Hyderabad
Inbound BPO Campaigns in Hyderabad

Inbound Business Process Outsourcing (BPO) campaigns refer to customer service and support activities that involve handling incoming calls, messages, or inquiries from customers or clients. BPO companies or call centers typically offer these services to businesses that want to outsource their customer support or other inbound activities. Here are some key aspects of inbound BPO campaigns:

  1. Customer Support: Inbound BPO campaigns often involve providing customer support and assistance. This can include addressing customer inquiries, resolving issues, and providing information about products or services.
  2. Order Processing: Some inbound BPO campaigns focus on order processing. This involves receiving orders from customers, verifying details, and ensuring that orders are correctly entered into the system.
  3. Technical Support: Many companies outsource their technical support services to handle customer issues related to products or services. Technical support representatives assist customers with troubleshooting and problem resolution.
  4. Helpdesk Services: BPO companies often provide helpdesk support to address a wide range of customer inquiries, such as product usage, account-related questions, or technical issues.
  5. Sales and Upselling: In some cases, inbound BPO campaigns may include sales and upselling efforts. Customer service representatives may take incoming calls and use them as opportunities to cross-sell or upsell additional products or services.
  6. Order Tracking and Status Updates: Inbound BPO teams can assist customers by providing information on order status, shipment tracking, and delivery schedules.
  7. Complaint Handling: Handling customer complaints and ensuring customer satisfaction is a crucial aspect of inbound BPO campaigns. Agents are trained to manage and resolve customer issues effectively.
  8. Multichannel Support: In addition to phone calls, inbound BPO campaigns may handle inquiries and support through other communication channels, such as email, chat, or social media.
  9. 24/7 Support: Some businesses require round-the-clock support, and BPO companies often provide 24/7 customer service to cater to customers in different time zones.
  10. Quality Assurance: BPO companies typically have quality assurance processes in place to monitor and assess the performance of customer service representatives, ensuring that they meet the required service standards.
  11. Reporting and Analytics: BPO providers may offer reporting and analytics services to help businesses track key performance metrics and gain insights into customer behavior and needs.

Inbound BPO campaigns are tailored to the specific needs and requirements of the businesses they serve. They can be an efficient way for companies to manage their customer interactions, enhance customer satisfaction, and focus on their core operations, while outsourcing customer support and related functions to specialized service providers.


MCA - B2B BUSINESS LOANS  - Inbound - USA.

CLIENT offers business funding to US business owners. The agents are responsible for making Inbound calls and generating qualified leads according to the criteria. They are also responsible for making the merchant interested and obtaining the necessary documentation, and filling out the application.

Qualified Criteria:

·         Minimum 1-year-old running a USA-based business.

·         Every 3 months, there must be a minimum $30K deposit.

·         Business owners should have online Internet banking login access.

·         Business Owners should only be citizens of the United States.

·         Business Owners should have a USA-based business.

·         Business owners should only have a checking account with a USA-based bank.

·         Business Owners should not have a bankruptcy, Tax liens, or defaults against the business.

·         Complete submissions : 1 Page Application form along with latest 3 month business bank statements , Driver License and Business Void Check. Each month Monthly deposit should be $30K. Australia - Sales team will do the validation then the same Information need to match -if any information found wrong then it will come under Invalid Leads.

Target Core Sectors:  Pubs, Restaurants, Convince Stores, Hotels, B&Bs, Dentists, Retailers, MOT Garages, Online Traders, Hairdressers, Beauticians & Other Businesses.

Sectors Client will not fund : Second hand car sales, Finance Companies, Gambling, Travel Agents, Estate Agents, Charities.

Payment & Details:

·         Center will get $7 per hour fixed +1% on each funded deal.

·         Payout will be Monthly.

·         Client will provide DDV ( Data/Leads, Dialer, VoIP) .

·         Center should have at least 10 agents to start the Project.

·         Center will receive CRM, official email access from CLIENT.

·         CLIENT will provide a daily quality report at the end of each shift.

·         Center will get training from CLIENT with full training material.

·         Center needs to deliver at least a minimum of 2 or a bare minimum of 1 completed Apps from each agent in 8 hours Login.

·         Centers should have well experienced quality agents with excellent communication.

·         One committed team leader and manager with great communication skills is sought.

·         To be productive, the centre must be able to sustain 10 agents without fail.

·         If the centre fails to retain 10 agents, a penalty of $10 USD per hour is imposed on agents who do not login.

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